1. Orders and Payments
Order Confirmation: All orders are subject to product availability and confirmation from our side.
Order Cancellation: We reserve the right to cancel or refuse any order due to reasons such as stock shortages, pricing errors, or suspected fraudulent activity.
Payment Terms: Full payment must be completed at the time of purchase. We accept credit/debit cards, bank transfers, and cash on delivery.
Pricing Policy: Prices are shown in AED.
2. Shipping and Delivery
Processing Time: Orders are generally prepared and shipped within 1 business day.
Delivery Schedule: Deliveries within the UAE are usually completed in 1–2 business days.
Address Responsibility: Customers are responsible for ensuring that the delivery address provided is accurate. We are not responsible for delays or failed deliveries caused by incorrect address details.
3. Returns and Exchanges
Return Policy: Returns are not accepted.
Exchange Policy: Exchanges can be requested within 3 days of receiving your order Items must be unused, kept in their original packaging, and include proof of purchase. An exchange fee of AED 30 applies per transaction. To request an exchange, please contact us via email or WhatsApp.